Shipping & Returns
We overstaff so that your orders go out as fast as possible, if you order during business hours 9am-5pm, we often ship it the same day. We ship everything Priority or First Class. This means Packages get to you in 1-3 days if there are no delays from weather, holidays (although we have it worked out where we still get to ship most holidays) etc.
Most other companies ship UPS or Fedex Ground. This saves them money on shipping, but who likes waiting for their products? We certainly don't and don't expect you to either so we pride ourselves in reducing time between you placing an order and it getting to your door.
Live Arrival Guarantee
We guarantee our live products will arrive alive. We ask that you do your part and minimize the amount of time our packages sit out in the elements. It can also be a good idea to avoid ordering live items during extreme temperatures. This would be when night time temps are below 35 and over 80 degrees during the day. Now these temps are not for sure death, it's just what makes it easiest for all of us during shipping.
When temperatures are cold we will use heat packs and extreme cold styrofoam liners. Shipping live goods is difficult as our warehouse could be 70 degrees and your home could be snowing, and all the stops in between. We do our best and will make it right for you and may request to try again at a different time. During heat waves, it's best to avoid ordering live goods as ice packs etc don't do enough to mitigate it.
Special Delivery Instructions
Our system isn't setup to take special delivery instructions such as "hold for pick up", "leave at back door" etc. We also can't "hold shipping until X day". We have many people working in the chain to pack your orders and get them out to you as fast as possible and the special instructions don't carry down the line unfortunately.
QUALITY STANDARDS AND OUT OF STOCK NOTIFICATIONS
WHEN WILL THIS BE BACK IN STOCK?
DO YOUR PLANTS HAVE SNAILS?
HOW DO I PREPARE PLANTS?
- Pot: The plant is wrapped in wool and placed in a little pot.
- Lead Bunch: Typically used for stem plants. The plant is wrapped in protective cotton and secured with a lead weight to prevent it from floating.
- Attached to: Plants such as aquatic mosses can be attached to stainless steel sheets.
- Tissue Culture: These plants are grown in a lab and are the only way to fully guarantee that plants are 100% snail, pest and algae free.