Fast Free Shipping when you spend $79 or More

Shipping & Returns

We overstaff so that your orders go out as fast as possible, if you order during business hours 9am-5pm, we often ship it the same day. We ship everything Priority or First Class. This means Packages get to you in 1-3 days if there are no delays from weather, holidays (although we have it worked out where we still get to ship most holidays) etc.

Most other companies ship UPS or Fedex Ground. This saves them money on shipping, but who likes waiting for their products? We certainly don't and don't expect you to either so we pride ourselves in reducing time between you placing an order and it getting to your door.

Live Arrival Guarantee

We guarantee our live products will arrive alive. We ask that you do your part and minimize the amount of time our packages sit out in the elements. It can also be a good idea to avoid ordering live items during extreme temperatures. This would be when night time temps are below 35 and over 80 degrees during the day. Now these temps are not for sure death, it's just what makes it easiest for all of us during shipping.

When temperatures are cold we will use heat packs and extreme cold styrofoam liners. Shipping live goods is difficult as our warehouse could be 70 degrees and your home could be snowing, and all the stops in between. We do our best and will make it right for you and may request to try again at a different time.  During heat waves, it's best to avoid ordering live goods as ice packs etc don't do enough to mitigate it. 

Special Delivery Instructions

Our system isn't setup to take special delivery instructions such as "hold for pick up", "leave at back door" etc. We also can't "hold shipping until X day". We have many people working in the chain to pack your orders and get them out to you as fast as possible and the special instructions don't carry down the line unfortunately. 

 

RETURNS

We are unable to accept returns for perishable items such as plants or livestock. However, feel free to reach out to us if you are unsatisfied in any way!
We do provide 100% DOA (Dead On Arrival) protection.

DOA POLICY

If your plants arrived DOA (Dead On Arrival), please provide a clear picture of the plants sealed in their original packaging, as well as a photo of the packing slip, within 12 hours of the package arrival at the shipping address. 
Send all pictures, along with a photo of your packing slip to Nitrogenaquatics@gmail.com. Inquiries regarding DOA will not be accepted via social media platforms (ie. Facebook and Instagram)

REFUNDS

Don’t worry, we’ll take care of your order as long as it fits within the guidelines above!

QUALITY STANDARDS AND OUT OF STOCK NOTIFICATIONS

You will be notified via email if our Fulfillment Team determines that an item does not meet our Standards of Quality and cannot be shipped, or if an item is out of stock. If this email has no response within 24 hours, the order will shipped without the item and a refund will be issued.

WHEN WILL THIS BE BACK IN STOCK?

To be notified of when something becomes available, be sure you select "Email Me When Available" on the product's page.
If you have additional questions, please email our team at Nitrogenaquatics@gmail.com
Please note that dates are subject to change without notice.

GIFT CARDS

Gift cards cannot be redeemed for refunds, cash or credit. However, if you purchased the gift card for someone and decide you need a refund, please contact us!

DO YOUR PLANTS HAVE SNAILS?

Our team does a great job of keeping our holding tanks clean from algae and various ailments. We also perform quality checks prior to shipping plants! However, it is always possible that snails may be present. If you do not want to risk this, please consider purchasing tissue culture aquatic plants and/or cleaning and quarantining new plants very thoroughly prior to placing them in your aquarium. Snails are a natural part of the environment and are inevitable when dealing with live aquatic plants. 

HOW DO I PREPARE PLANTS?

Plant preparation will be contingent on what "form" you purchase the plant in. Plants will generally be sold in the following forms.
  • Pot: The plant is wrapped in wool and placed in a little pot.
  • Lead Bunch: Typically used for stem plants. The plant is wrapped in protective cotton and secured with a lead weight to prevent it from floating.
  • Attached to: Plants such as aquatic mosses can be attached to stainless steel sheets. 
  • Tissue Culture: These plants are grown in a lab and are the only way to fully guarantee that plants are 100% snail, pest and algae free.
For all plants that are attached to something, gently separate it and replant or reattach. Stainless steel mats will generally have a net-like covering that you can cut off and peel back. Once peeled back or removed, gently pluck off the portions of moss and reattach to your liking. 
If you have any questions, send us a message!
 
We reserve the right to refuse service to anyone.